Return and Refund Policy

Return and Refund Policy – ​​Biomedica Tunisia

At Biomedica, customer satisfaction is our priority. We are committed to providing products that match their descriptions and to supporting our customers after their purchase.

1. General Return Conditions

Any return request must be submitted to our customer service team within the applicable timeframe following receipt of the product.

To be accepted, a return must meet the following conditions:

  • The product must be unused, complete, and in its original packaging.
  • All accessories, manuals, and documents provided with the product must be returned.
  • The product must show no signs of damage resulting from use or handling.

2. Products Excluded from Returns for Hygiene Reasons

For hygiene and health safety reasons, consumable products, single-use devices, and products intended for bodily contact cannot be returned once they have been unsealed or used—subject to applicable legal rights in the event of a defective or non-conforming product.

This includes, but is not limited to:

  • CPAP masks and their accessories.
  • Medical filters and consumables.
  • Hygiene and personal care products.
  • Single-use medical devices.

3. Personalized or Specially Ordered Products

Products that are personalized or manufactured according to a customer’s specific requirements may be excluded from returns, where permitted by applicable regulations.

4. Return Shipping Costs

Return shipping costs are the responsibility of the customer if the return is due to a change of mind or a personal request.

In the event of an order processing error, a defective product, or a non-conformity attributable to Biomedica, the procedures for handling the return will be communicated to the customer.

5. Refunds

Upon receipt and inspection of the returned product, Biomedica will inform the customer of the decision regarding their request. If a refund is approved, the terms and the timeframe for the refund will be communicated to the customer, in accordance with applicable provisions.

6. How do I request a return?

For any return request or complaint, please contact our customer service team, providing the following information:

  • Your full name.
  • Your order number or proof of purchase.
  • The product in question.
  • The reason for your request.

Biomedica Tunisia

Phone / WhatsApp: +216 54 471 830

Website: https://www.biomedica.tn/

Thank you for your trust.

The Biomedica Team